Shipping policy

Thank you for shopping with Janette Janna Eliese de Steur. Operating as a professional online electronics retailer in the Netherlands, our store specializes in a comprehensive selection of mid-to-low-end consumer electronic devices. We adhere to rigorous internal warehouse protocols and adopt multi-layer protective packaging designed for electronic equipment to resist vibration, compression and external impact during transit. Our standardized operational process ensures that every customer order is processed carefully and delivered securely within the expected logistics cycle.

1. Order Processing Time

Once customer payment is fully validated, our warehouse team will complete order auditing, product quality screening and full protective packaging within 1 to 5 business days. All internal warehouse operations are suspended on standard weekends and official public holidays recognized in the Netherlands. During seasonal shopping surges and promotional campaign periods, order processing timelines may be moderately extended due to increased workload. In cases of prolonged processing delays, our team will issue formal email notifications to keep customers updated on the latest order status.

2. Shipping Rates and Delivery Estimates

All shipping costs are calculated based on the actual weight, dimensional volume and international shipping destination of each parcel. Every logistics-related charge is fully disclosed on the checkout page prior to payment confirmation, ensuring complete transparency without hidden fees or undisclosed surcharges.

All consumer electronics orders are shipped via standard international cross-border logistics services. The standard estimated delivery timeframe is 15 business days from the date of warehouse dispatch. This estimated delivery window serves only as a general reference and is not a guaranteed delivery date. Actual transit times may vary due to carrier workflow backlogs, variable customs clearance speeds, adverse weather conditions, regional transportation restrictions and official holidays in destination countries.

3. Shipment Confirmation and Order Tracking

Upon successful parcel pickup by our designated logistics partner, our store system will automatically generate and send a shipment confirmation email to your registered email address. This correspondence includes your unique order tracking ID and official web links for real-time logistics monitoring.

International logistics platforms require cross-system data synchronization, which means tracking details will not update instantly after dispatch. Typically, full tracking status information becomes available for customer inquiry within 24 to 72 hours after shipment. If your tracking data remains static, incomplete or unreadable for an extended period, you may contact our customer service team to request professional manual parcel verification and tracking support.

Janette Janna Eliese de Steur accepts no responsibility for misdelivery, unsuccessful delivery attempts, parcel detention or parcel loss resulting from inaccurate, incomplete or invalid recipient information provided by customers. Any parcels returned to our warehouse due to address errors will require the customer to cover all return and reshipment expenses independently.

5. Lost or Damaged Packages

If your electronic parcel experiences prolonged logistics stagnation, loses trackable transit records or is confirmed missing during cross-border transportation, you must submit a formal logistics investigation request to our support team within 3 calendar days following the end of the estimated delivery period. Our team will coordinate with logistics carriers to launch inquiries and resolve issues accordingly.

Long-distance international transportation may lead to unavoidable packaging abrasion, product extrusion or structural collision damage for electronic devices. If you receive defective, damaged or non-functional items, please retain the original outer packaging and take clear photographic and video evidence of all damaged parts within 24 hours of parcel receipt. Our after-sales team will evaluate your submitted evidence and provide targeted resolution solutions efficiently.

6. Apparel Care and Usage Notice

Every consumer electronic device sold in our store is equipped with detailed official user guidelines, covering standard operational procedures, daily maintenance protocols, temperature and humidity storage requirements, and basic safety precautions. Customers are required to follow all official instructions during daily device operation and storage.

We disclaim all liability for equipment malfunction, circuit burnout, component damage and product failure caused by unauthorized disassembly, improper manual operation, overuse, faulty power connection and non-compliant storage environments. Any damage induced by human error or improper usage will not be covered by our after-sales service scope.

7. International Shipping and Customs Notice

We offer comprehensive global cross-border shipping for all standard consumer electronic products in our inventory. All international shipments are subject to the local trade laws, customs supervision rules and tariff policies of the destination country or region.

Any import tariffs, customs clearance processing fees and other governmental regulatory charges incurred during customs clearance procedures are the exclusive responsibility of the order recipient. These charges are not incorporated into product prices or standard shipping fees charged by our store. We shall not be held liable for parcel detention, compulsory return, confiscation or economic losses arising from customers’ non-compliance with local import declaration and customs regulations.

8. Contact Information

For any inquiries regarding order processing rules, logistics transit status, delivery anomalies, after-sales processing and customs policy specifications, please connect with us through our official contact channels listed below:

Trade Name: Janette Janna Eliese de Steur

Phone Number: +31 06-11433854

Email: service@diodexor.shop

Physical Address: Kleefkruid 162, 3824 NT Amersfoort, Netherlands